Carolyn Browne Tamler

has helped hundreds of businesses and organizations with her thoughtful facilitation and research services. She also writes colorful and compelling articles about new business initiatives! Would this help you? Call Carolyn today!

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    2055 Pheasant Farm Lane
    Freeland, WA 98249

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    2-19-15 Basic customer service: Eye contact and a smile

    Last week I wrote about the importance of making a person feel welcome coming into your store.

    A couple of days ago I went to a local store to make a few purchases.  As I was going through the checkout line, I realized the clerk wasn’t looking at me; her eyes were staring off somewhere else.

    I accidently did something dumb, and I started laughing at myself and made a comment, and looked up…..and the clerk didn’t break a smile and still didn’t make eye contact.

    When I left, I had such a strange feeling about this encounter that I walked about 30 feet away before I realized I’d left my purchases in the basket at the checkout counter.  I zipped back to pick up my purchases, made a joke about forgetting to take them and still nothing brought the person out of her own space.

    I have no idea what kind of personal issues this clerk may be dealing with off the job, and frankly, it’s not my business.  I simply was there to make some purchases and I wanted to be greeted and acknowledged.

    I have said it numerous times before, but it bears repeating: It’s vitally important that anyone who has personal contact with public is coached on the importance of making eye contact and smiling.

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    « 2-26-15 Bring a baby to work and build your business | Main | 2-12-15 Your first job as a retail business owner is to make a person feel welcome coming into your store »