Carolyn Browne Tamler

has helped hundreds of businesses and organizations with her thoughtful facilitation and research services. She also writes colorful and compelling articles about new business initiatives! Would this help you? Call Carolyn today!

RSS Feed
Subscribe by Email
  • Please enter your first and last names and email address in the top two fields. Enter SUBSCRIBE in the subject field and the message field. Then click SUBMIT. Thanks!
  • Your Name *
  • Your Email *
  • Subject *
  • Message *
Contact

p:| 360.222.6820
c:| 425.351.7531

f:| 360.222.6820

carolyntamler@whidbey.net

2055 Pheasant Farm Lane
Freeland, WA 98249

Search
Make Good Use of Your Sidebar

Use this space for anything from simple blocks of text to powerful widgets, like our Twitter and Flickr widgets. Learn more.

To access Website Management, hit the 'esc' key or use this Login link.

Navigation
Wednesday
Jan152014

1-16-14 Business owners want to hear from their customers when something isn’t right

Have you ever had a friend tell you about poor service they experienced at a restaurant or a retail store and learned that they were telling you something they never said to the owner of the business?

Mistakes occur in any business situation.  The challenge is to learn about these mistakes and then to do something to acknowledge the error to your customer and apologize.

If you’re a customer and you’re not satisfied, ask to talk to an owner or manager and let that person know about the problem.  If it’s a business that really cares about customer service, your comments will be appreciated and responded to.

If you’re the business owner and you hear of a problem, or you are aware that something has gone wrong (for example, if you have a restaurant and the service hasn’t been efficient), if possible, talk directly to the customer, acknowledge the problem, and offer something as an apology.  You can also make it clear to your employees how important it is for them to say something when there’s a problem and to give your employees the authority to do something to rectify the mistake.

Good customer service means no one ever leaves your business dissatisfied.

PrintView Printer Friendly Version

EmailEmail Article to Friend

Reader Comments

There are no comments for this journal entry. To create a new comment, use the form below.

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
Post:
 
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>
« 1-23-14 More about our burglary: The interconnectedness of Whidbey | Main | 1-9-14 New owners for the Oystercatcher Restaurant in Coupeville, and another example of being passionate about what you do »