5-30-13 Making a customer feel welcomed

Have you ever walked into a business…

… and waited to be noticed while the person in the store intently stared at a computer screen...

…or, waited while two of the employees were engaged in an intense discussion…

…or, the person barely noticed you and had a distant or irritated look on their face.

Maybe you’re OK and forgiving if you are treated like an invisible being when you approach a business person, but I am not.  When I walk into a business, I want to be noticed immediately, and I want a smile and a friendly greeting.  If someone is engaged in something that is drawing their attention away from me, I want them to tell me so, apologize for not helping me immediately, and let me know when they’ll be able to respond to my needs.

It’s my belief that having a successful business begins with making every customer you come in contact with feel that they are the focus of your attention; that you are very important to them.

Even if you’re not feeling well or you’re in a negative mood, greeting people in a way that makes them feel good will make you feel good too.  It’s a classic win-win situation. 

And, it will certainly play a major role in attracting more people to your business and having them feel like they want to do business with you (and tell their friends about your positive and responsive service, as well).