8-9-18 Making a person feel welcome coming into your store

Have you ever walked into a retail store and waited for someone to notice you?

I have had the experience (more than once) of waiting for someone to notice me and becoming aware that no one was even making eye contact. No one said “Hello” or "I'll be with you in just a minute.” 

I can imagine that sometimes staff are tired, or had to deal with some cranky customers, or were just anxious to be done with their work day and head home.  

But, as the customer, my only concern was being waited on, or at least having someone greet me and say they would be helping me soon.  I wanted to feel welcome.

We are deep into the tourist season on Whidbey. Making a customer feel welcome is always important, but this is especially true when many strangers may be stopping by your business.