Carolyn Browne Tamler

has helped hundreds of businesses and organizations with her thoughtful facilitation and research services. She also writes colorful and compelling articles about new business initiatives! Would this help you? Call Carolyn today!

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    2055 Pheasant Farm Lane
    Freeland, WA 98249

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    10-10-13 The Eyes Have It

    Recently, I walked into a national bank, and the teller focused on the transaction but didn’t look at me. I had a strong sensation of wanting to walk back out the door as quickly as possible.

    Interestingly, I made an immediate comparison to my local bank, Whidbey Island Bank, where I have the opposite experience: Every time I go into the bank someone says “Hello” and engages with me.

    I believe making eye contact with a customer or potential customer is an essential first step to making a positive connection.

    If you have an on-line business, this doesn’t apply. But, even in today’s internet world, most small business owners/managers frequently meet people face to face. Depending on what source you check out, you’ll find that human communication is 70 – 90% non-verbal. Even with today’s texting and networking, most true human communication is non-verbal. (Ever notice how often you have a “gut feeling” when you meet someone new?)

    And, making eye contact (with a smile) is one of the most effective ways to let someone know you appreciate their business.

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