Carolyn Browne Tamler

has helped hundreds of businesses and organizations with her thoughtful facilitation and research services. She also writes colorful and compelling articles about new business initiatives! Would this help you? Call Carolyn today!

RSS Feed
Subscribe by Email
This form does not yet contain any fields.

    p:| 360.222.6820
    c:| 425.351.7531

    f:| 360.222.6820

    2055 Pheasant Farm Lane
    Freeland, WA 98249

    Make Good Use of Your Sidebar

    Use this space for anything from simple blocks of text to powerful widgets, like our Twitter and Flickr widgets. Learn more.

    To access Website Management, hit the 'esc' key or use this Login link.


    5-10-12 Making eye contact

    I did a presentation to the Central Whidbey Chamber of Commerce last Tuesday, and, in talking about marketing, I emphasized the importance of good customer service (you’ve probably heard me mention that a bit in this blog).

    Recently, I walked into a national bank, and the teller focused on the transaction, but didn’t look at me. I believe making eye contact with a customer or potential customer is an essential first step to making a positive connection.  (My local bank, Whidbey Island Bank, provides the opposite experience; every time I go into the bank someone says "Hello" and engages with me.)

    If you have an on-line business, this doesn’t apply. But, even in today’s internet world, most small business owners/managers frequently meet people face to face.  Depending on what source you check out, you’ll find that human communication is 70 – 90% non-verbal.  Yep, even with today’s texting and networking, most  human communication is without words.  (Ever notice how often you have a “gut feeling” when you meet someone new?)

    And, making eye contact (with a smile) is one of the most effective ways to let someone know you appreciate their business.

    Here’s an excellent article I discovered about this:



    PrintView Printer Friendly Version

    EmailEmail Article to Friend

    Reader Comments

    There are no comments for this journal entry. To create a new comment, use the form below.

    PostPost a New Comment

    Enter your information below to add a new comment.

    My response is on my own website »
    Author Email (optional):
    Author URL (optional):
    Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>
    « 5-17-12 Another great example of collaboration | Main | 5-3-12 Three basic ideas when thinking about how to increase your business »